Nursing/Rest Home Ombudsman Program
A nursing/rest home ombudsman is a volunteer who helps nursing home or rest home residents ensure quality of life by hearing and resolving their complaints and advocating for their rights.
Residents may talk to ombudsmen about:
- Loneliness and boredom
- Rights and responsibilities as a resident
- Quality of care
- Loss of personal items
- Conflicts with staff
- Facility policies and more…
All conversations with ombudsmen are confidential. Ombudsmen are trained in areas like nursing facility regulations, negotiating and more. They are assigned to specific nursing homes and visit each site weekly. They can also work with families on behalf of a resident.
The Nursing/Rest Home Ombudsman Program can be reached at 800-732-4636, or 413-773-5555, or 978-544-2259, or TDD 413-772-6566, Monday through Friday 9 a.m. to 5 p.m.
Updated January 2012
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